1. About Channel Database

Channel Database is a B2B channel data and business intelligence provider serving technology vendors, SaaS companies, distributors, marketing organizations, sales teams, consultants, investors, and other businesses.

2. Acceptance of These Terms

By using the Channel Database website or services, you confirm that you have read, understood, and agree to be bound by these Terms of Use and any applicable order form, quotation, service agreement, license agreement, or other written agreement between you and Channel Database.

If you are using our services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

3. Changes to These Terms

Channel Database may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date. Your continued use of the website or services after an updated version becomes effective constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent.

4. Our Services

Channel Database may provide one or more of the following products or services:

5. B2B Data License and Permitted Use

Unless a separate written agreement states otherwise, data, reports, spreadsheets, contact records, and other datasets supplied by Channel Database are provided to the purchasing customer under a limited business-use license.

6. Prohibited Use of Data

Unless expressly authorized in writing by Channel Database, you may not use, resell, redistribute, publish, sublicense, or otherwise exploit purchased data in a manner that violates these Terms or applicable law.

7. Customer Responsibility for Marketing and Outreach

Customers are responsible for determining whether their use of Channel Database data complies with applicable laws and regulations governing email marketing, telephone marketing, direct marketing, privacy, telecommunications, consumer protection, and electronic communications.

8. Data Accuracy and Verification

We make reasonable efforts to maintain accurate and relevant business information. However, business information can change frequently. Companies may change employees, job titles, email addresses, telephone numbers, technologies, services, ownership, or business status.

Unless a specific written agreement provides otherwise, Channel Database does not guarantee that every individual record will remain accurate or complete after delivery.

9. Orders, Quotes, and Custom Data

Prices, quantities, geographic coverage, data fields, delivery formats, timelines, and other requirements may be specified in a quotation, order confirmation, invoice, statement of work, or separate written agreement.

If a written customer agreement conflicts with these Terms, the specific written agreement will control to the extent of the conflict.

10. Pricing and Payment

Applicable prices will be communicated before an order is confirmed. Unless otherwise agreed in writing, invoices are payable according to the payment terms stated on the applicable invoice or order.

Customers are responsible for applicable taxes, duties, banking charges, or other governmental charges associated with their purchase, except taxes imposed on Channel Database's net income.

11. Refunds, Cancellations and Duplicate Payments

Because Channel Database provides digital B2B data, reports, contact databases, research, and customised datasets that may be prepared or delivered specifically for a customer, purchases are generally non-refundable once the requested data, report, or service has been delivered or made available to the customer, except where a refund is required by applicable law or expressly agreed in writing by Channel Database.

12. Intellectual Property

Unless expressly stated otherwise, Channel Database and its licensors retain all rights, title, and interest in the website, software, database structure, database compilation, reports, rankings, research methodology, designs, graphics, trademarks, logos, written content, and other proprietary materials.

13. Website Content and Rankings

Information published on the Channel Database website may include rankings, company profiles, category pages, research, statistics, industry observations, comparisons, descriptions, and other informational material.

Such information is provided for general business and informational purposes and should not be treated as a guarantee of future business performance, financial results, technology performance, or commercial success.

14. Third-Party Information

Some information made available through Channel Database may originate from third-party or publicly available sources.

We may combine, organize, normalize, verify, enrich, or otherwise process information from multiple sources. We do not control all third-party sources and cannot guarantee their continued availability or accuracy.

15. Prohibited Website Activities

You agree not to misuse our website, systems, content, or services.

16. Account and Access Security

If Channel Database provides you with an account, login credentials, download access, or other restricted access, you are responsible for maintaining the confidentiality of your credentials.

You must promptly notify us if you believe your account or credentials have been compromised or used without authorization.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy.

18. Confidentiality

Each party may receive confidential information belonging to the other party in connection with a business relationship. Each party agrees to use reasonable measures to protect confidential information and not disclose it except as permitted by law, necessary to perform the applicable agreement, or authorized by the other party.

Confidentiality obligations do not apply to information that is publicly available through no breach of obligation, was already lawfully known, is independently developed, or is lawfully received from another source without a confidentiality obligation.

19. Service Availability

We aim to keep our website and services available, but we do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents, third-party failures, network interruptions, or circumstances outside our reasonable control.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, content, reports, and data are provided on an "as available" and "as is" basis, except for express warranties specifically provided in a written agreement.

We do not guarantee that information will always be complete, current, uninterrupted, error-free, or suitable for every particular business purpose.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Channel Database will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or anticipated savings arising from the use of our website or services.

Where permitted by applicable law, Channel Database's aggregate liability arising from a particular purchase or service will not exceed the amount paid by the customer for the specific service giving rise to the claim during the applicable period.

These limitations do not apply to liability that cannot legally be excluded or limited, including where applicable liability arising from fraud, intentional misconduct, or other matters that applicable law does not permit us to limit.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Channel Database and its officers, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, costs, and reasonable expenses arising from your unlawful use of our services, violation of these Terms, misuse of purchased data, or infringement of another party's rights.

This provision does not apply to the extent that a claim results from Channel Database's own unlawful conduct or liability that cannot legally be shifted to you.

23. Suspension or Termination

We may suspend or terminate access to our website or services where reasonably necessary to protect our systems, enforce these Terms, prevent fraud or misuse, comply with legal obligations, or address non-payment.

If access is terminated because of a material breach of these Terms, any applicable data license may also terminate unless otherwise agreed in writing.

Provisions concerning intellectual property, confidentiality, payment obligations, permitted data use, liability, dispute resolution, and other provisions intended to survive termination will continue to apply where appropriate.

24. Force Majeure

Channel Database will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, governmental action, labor disputes, telecommunications failures, internet outages, power failures, cyber incidents, infrastructure failures, or failures of third-party providers.

25. Governing Law and Disputes

Unless a separate written agreement provides otherwise, these Terms will be governed by the laws of [Insert Jurisdiction], without regard to conflict-of-law principles.

Subject to any mandatory rights or jurisdictional rules that apply, disputes arising from these Terms or our services will be submitted to the courts located in [Insert Jurisdiction].

Nothing in this section prevents a party from seeking urgent injunctive or equitable relief where appropriate.

26. EU / EEA Customers

If you are located in the European Union or European Economic Area, mandatory rights granted to you under applicable EU or national law remain unaffected by these Terms.

Nothing in these Terms is intended to exclude or restrict mandatory consumer protections, statutory remedies, or other rights that cannot lawfully be waived.

Where Channel Database enters into a B2B agreement with an EU/EEA business, the specific commercial agreement may contain additional provisions concerning data licensing, confidentiality, liability, payment, governing law, and dispute resolution.

27. Electronic Communications

When you communicate with Channel Database electronically, including by email, website forms, or other digital channels, you consent to receiving electronic communications relating to your enquiries, orders, account, transactions, and services.

Marketing communications are subject to applicable privacy and electronic-marketing requirements and may be unsubscribed from as described in our Privacy Policy.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in full force and effect.

29. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

30. Entire Agreement

These Terms, together with any applicable order, quotation, invoice, service agreement, license agreement, Privacy Policy, and other incorporated policies, constitute the agreement governing your use of the applicable Channel Database services.