CTI

Directory Listing

Lutherville-Timonium, Maryland, United States

information technology & services

Company Overview

CTI is a technology solutions provider operating out of Lutherville-Timonium. They specialize in call center solutions, interactive voice response (ivr), contact center software, telephony integration, customer engagement platforms, workforce management, predictive dialing, reporting and analytics. Directory records indicate an estimated headcount of 250 - 500 and estimated annual revenue in the $50 mil. - $100 mil. range.

Headcount Tier 250 - 500

Revenue Tier $50 mil. - $100 mil.

Founded Not Listed

Data Freshness Active Listing

Service Capabilities

Call center solutions Interactive Voice Response (IVR) Contact center software Telephony integration Customer engagement platforms Workforce management Predictive dialing Reporting and analytics

Core Technologies

Voice-over-IP (VoIP) Automatic Call Distribution (ACD) Computer Telephony Integration (CTI) CRM integration Cloud-based contact center platforms Multichannel communication (voice email chat) Speech recognition Artificial Intelligence for customer interactions

Vendor Partnerships

Telephony hardware providers CRM vendors (e.g. Salesforce Microsoft Dynamics) Cloud service providers Telecommunications carriers

Direct Contact

Website www.webcti.com

Headquarters 1 Texas Station Ct, Lutherville-Timonium, Maryland, United States, 21093-8263

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